Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by tko77 through our website at https://tko77.cam, mobile-optimized versions, and any related services. This policy covers Indonesian residents who are at least 21 years of age and applies to all data processing activities conducted by tko77 in connection with our online gaming services, including casino games, sports betting, and togel lottery products.

The data controller responsible for your personal information is tko77, and all inquiries regarding this Privacy Policy should be directed to our customer support team using the contact information provided at the end of this document.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with tko77, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, and nationality as stated on your government-issued identification document.
• Contact Information: Residential address, email address, and mobile phone number for account communications and verification.
• Account Credentials: Username and password (passwords are encrypted and never stored in plain text).
• Financial Information: Bank account details (bank name, account number, account holder name) or e-wallet information for deposits and withdrawals through BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other supported payment methods.
• Verification Documents: Copies of government-issued ID card (KTP), passport, proof of address (utility bills or bank statements), and any other documents required for Know Your Customer (KYC) compliance and anti-money laundering verification.

2.2 Information Collected Automatically

When you access and use tko77, we automatically collect certain technical and usage information:

• Device Information: Device type (mobile, tablet, desktop), operating system, browser type and version, screen resolution, and device identifiers.
• Connection Information: IP address, internet service provider, approximate geographic location (city-level based on IP), and connection timestamps.
• Usage Data: Pages viewed, games played, betting history, deposit and withdrawal history, session duration, click patterns, and feature interactions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, remember preferences, and analyze platform performance. See our Cookie Policy section below for details.

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors and banks that facilitate your deposits and withdrawals.
• Identity verification services that confirm your age and identity for regulatory compliance.
• Game providers such as Pragmatic Play, Evolution Gaming, and Microgaming, who share gameplay data necessary for wagering calculations and dispute resolution.
• Fraud prevention services that help us identify and prevent suspicious activities.

3. How We Use Your Information

tko77 processes your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your gaming account.
• Processing deposits, withdrawals, and financial transactions in Indonesian Rupiah (IDR).
• Providing access to games, sports betting markets, and togel lottery draws.
• Calculating winnings, losses, and bonus eligibility.
• Processing customer support inquiries through Live Chat, email, and WhatsApp.

3.2 Legal and Regulatory Compliance

• Verifying your age (21+ requirement) and identity to comply with Indonesian and international regulations.
• Conducting Know Your Customer (KYC) and anti-money laundering (AML) checks as required by gaming license conditions.
• Detecting and preventing fraud, money laundering, underage gambling, and other illegal activities.
• Maintaining records for audit and regulatory reporting purposes.
• Responding to legal requests from law enforcement or regulatory authorities when legally obligated to do so.

3.3 Platform Improvement and Personalization

• Analyzing usage patterns to improve website functionality, game selection, and user experience.
• Personalizing content and game recommendations based on your preferences and playing history.
• Testing new features and conducting A/B tests to optimize platform performance.
• Identifying and resolving technical issues, bugs, and security vulnerabilities.

3.4 Marketing and Communications

• Sending promotional offers, bonus notifications, and tournament announcements via email or SMS (only with your consent).
• Informing you about important account updates, policy changes, and system maintenance.
• Providing responsible gaming reminders and self-exclusion notifications when applicable.
• Conducting player satisfaction surveys to improve our services (participation is voluntary).

4. Legal Basis for Processing

Under international data protection regulations, we process your personal information based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms & Conditions) and provide gaming services.
• Legal Obligation: Processing is required to comply with gaming regulations, anti-money laundering laws, and other legal obligations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security, and service improvement, provided these interests do not override your privacy rights.
• Consent: Where required by law, we obtain your explicit consent before processing certain categories of data, such as marketing communications.

5. Data Sharing and Disclosure

tko77 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data with the following categories of recipients for legitimate business reasons:

5.1 Service Providers

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay) that facilitate deposits and withdrawals.
• Game Providers: Software companies such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and Habanero that deliver games on our platform.
• Identity Verification Services: Third-party providers that verify your age and identity for KYC compliance.
• Cloud Hosting Services: Secure data centers that host our platform infrastructure.
• Customer Support Tools: Software platforms that enable our support team to respond to your inquiries efficiently.

5.2 Legal and Regulatory Authorities

We may disclose your information to law enforcement agencies, regulatory bodies, or courts when:

• Required by law, court order, or legal process.
• Necessary to investigate fraud, money laundering, or other illegal activities.
• Required to comply with gaming license conditions or regulatory audits.
• Necessary to protect the rights, property, or safety of tko77, our users, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to a successor entity as part of the transaction. We will notify you via email or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

6. Data Security Measures

tko77 employs comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmission between your device and our servers is protected by 256-bit SSL encryption. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Personal information is accessible only to authorized employees and contractors who require access to perform their job functions. All personnel are bound by strict confidentiality agreements.
• Secure Data Centers: Our platform is hosted in secure, certified data centers with 24/7 monitoring, physical security, and redundant backup systems.
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.
• Fraud Detection Systems: Automated systems monitor account activity for suspicious patterns indicative of fraud or unauthorized access.
• Password Protection: User passwords are hashed using industry-standard algorithms and never stored in plain text.

While we implement robust security measures, no internet transmission or electronic storage method is 100% secure. You acknowledge that you provide information to tko77 at your own risk, and we cannot guarantee absolute security.

7. Data Retention

tko77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

Data Category	Retention Period	Reason
Account Information	Duration of active account + 7 years after closure	Regulatory compliance and audit requirements
Transaction Records	7 years from transaction date	Anti-money laundering regulations and tax requirements
KYC Documents	7 years after account closure	Gaming license conditions and legal obligations
Gameplay History	7 years from gameplay date	Dispute resolution and regulatory audits
Marketing Consent	Until consent is withdrawn	Compliance with marketing regulations
Server Logs	90 days	Security monitoring and technical troubleshooting

After the retention period expires, personal information is securely deleted or anonymized so it can no longer identify you. Anonymized data may be retained indefinitely for statistical analysis and research purposes.

8. Your Privacy Rights

Under international data protection regulations, you have the following rights regarding your personal information:

8.1 Right of Access

You have the right to request a copy of the personal information we hold about you. Contact our customer support team to request a data export in a commonly used electronic format.

8.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings or by contacting support.

8.3 Right to Erasure ("Right to be Forgotten")

You may request deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected. However, we may be legally required to retain certain data for regulatory compliance.

8.4 Right to Restriction of Processing

You can request that we limit the processing of your personal information in specific situations, such as while we verify the accuracy of disputed data.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, machine-readable format and transmit it to another service provider where technically feasible.

8.6 Right to Object

You may object to processing of your personal information based on legitimate interests. You can also opt out of marketing communications at any time by clicking unsubscribe links in emails or contacting support.

8.7 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact our customer support team. We will respond to your request within 30 days. In some cases, we may require additional information to verify your identity before fulfilling your request.

9. Cookies and Tracking Technologies

tko77 uses cookies and similar tracking technologies to enhance your experience on our platform:

9.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality such as login authentication and secure session management. These cannot be disabled.
• Functional Cookies: Remember your preferences, language settings, and recently played games to personalize your experience.
• Analytics Cookies: Collect anonymous usage statistics to help us understand how players interact with our platform and identify areas for improvement.
• Marketing Cookies: Track your interactions with promotional campaigns to measure effectiveness and avoid showing you irrelevant offers (used only with your consent).

9.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Note that disabling essential cookies may prevent you from using certain features of tko77. You can manage cookie preferences through your browser settings or by contacting our support team.

10. Third-Party Links

Our platform may contain links to third-party websites such as game provider sites or payment processor portals. This Privacy Policy applies only to tko77, and we are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

11. Children's Privacy

tko77 does not knowingly collect personal information from individuals under 21 years of age. Our services are intended solely for adults who meet the legal age requirement for online gambling in Indonesia. If we discover that we have inadvertently collected information from a minor, we will immediately delete such information and close the associated account. Parents or guardians who believe their child has provided personal information to tko77 should contact us immediately.

12. International Data Transfers

Your personal information may be transferred to and processed in countries outside Indonesia where our service providers, game providers, or data centers are located. These countries may have different data protection laws than Indonesia. When we transfer data internationally, we ensure adequate safeguards are in place, such as standard contractual clauses, to protect your information in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

tko77 reserves the right to update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or business operations. Material changes will be communicated to registered users via email or through a prominent notice on our platform. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of tko77 after changes have been posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

14. Contact Information and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us through the following channels:

• 24/7 Live Chat: Available through the chat widget on any page for immediate assistance
• Email: [email protected] (we respond to privacy inquiries within 48 hours)
• WhatsApp: +62 812-3456-7890 (8:00 AM - 12:00 AM WIB daily)

We take all privacy concerns seriously and will investigate any complaints thoroughly. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.